London TravelWatch is the official watchdog organisation representing the interests of transport users in and around the capital. Officially known as London Transport Users Committee, it was established in July 2000.
In October 2018, Arriva Rail London, which operates London Overground on behalf of Transport for London, consulted “about how tickets are sold at London Overground stations”. What this meant in practice was a proposal to close ticket offices at a number of stations on the Overground Network:
“Under the new proposals, ticket offices would be closed at 51 stations where there are fewer than 12 sales per hour. Station staff would be more accessible in the station and would be able to provide you with better assistance. Stations will continue to be staffed from the first train through to the last, every day. We will continue to make further improvements to ticket machines across the London Overground network.”
London TravelWatch then put out their own survey in response. They considered the feedback at their Board meeting on November 20, 2018.
They then wrote to Arriva Rail London detailing what the Board agreed.
The headline for us is London TravelWatch objected to the proposed closure of twenty-five ticket offices including, among others, Brondesbury and West Hampstead Overground stations.